Javid Malakzi

Sales Assistant (Remote Dutch & English) @ Vodafone

Brussels, Belgium

Detail oriented and analytical professional with a strong foundation in computer science and experience liaising with stakeholders, troubleshooting systems, and documenting processes. Skilled in requirements gathering, functional documentation, and translating business needs into actionable solutions. Adept at analytical thinking, structured methodologies, and stakeholder communication, with exposure to Agile practices and IT system support. Eager to contribute as a Functional Analyst in a dynamic consultancy environment.

Top roles

Helpdesk / Support5 - 10 years

Miscellaneous

System design

Technical Support

Back-end

SQL

Modeling Languages

UML

Agile

Agile/Scrum

ETL Datawarehouse

DataStage

Language

Fluent English

English

Fluent

Dutch

Fluent

Work experience

Since 2016

Sales Assistant (Remote Dutch & English) @ Vodafone

01 January 2024 - 01 January 2025

Collaborated with customers to understand their needs and provided tailored solutions, demonstrating strong requirements analysis skills.

Customer Service, IT Support @ nhs

01 January 2023 - 01 January 2024

Provided front line IT support for NHS scheduling systems, diagnosing technical issues and clarifying requirements for system fixes.

Team Lead @ Papa John’s Pizza

01 January 2016 - 01 January 2021

Managed and coached a team of 15 staff, ensuring operational efficiency through structured processes and continuous improvement.

Customer Service Representative @ Curry’s

01 January 2016 - 31 December 2016

Handled customer orders and queries, recording transaction data for process evaluation and improvement.

Education experience

Since 2018

Computer Science @ University of Westminster

01 September 2018 - 01 June 2023

Bachelor's degree focusing on computer science principles and practices.