Skip to main content
Home Home

Main navigation

  • Community
  • Challenges
  • Jobs
en
  • English
  • French
  • Dutch
RB

Raphaël BETOU

Helpdesk support officer / Network Engineer @ Leroy & Partners
Walloon Brabant, Belgium

My professional background is atypical, I am a self-taught person for the vast majority of the tasks I have to carry out, and I have completed my knowledge over the years with training and certifications on the Udemy and LinkedIn platforms. After years in the strong current I moved to the weak current (alarm, access control, video surveillance, fire alarm) and then moved towards telephony: PABX then IPBX with VOIP. Then I had the opportunity to become independent, my service area included telephony for SMEs and my IT skills allowed me to diversify with server installations for SMEs, IT maintenance, consulting and troubleshooting.

Top roles

Helpdesk / Support5 - 10 years
Project / Program Manager5 - 10 years

Cloud

Cloud
Azure

Systems

Microsoft SQL Server
Microsoft 365 / Office 365

Back-end

PowerShell
Language
Native French
French
Native
English
Fluent
Dutch
Average
German
Average
Work experience
Since 2001
Helpdesk support officer / Network Engineer @ Leroy & Partners
01 April 2025 - 01 June 2025

Support for users in office and external, Asterisk telephone system management, implementation of policy and management of computer users in Intune, assistance with wired and wireless networks, reorganization of patch bays, implementation of automation and documentation, printer management.

SIP, IT department @ SPW Namur
01 January 2025 - 01 March 2025

Management and creation of tickets for other departments, primarily in Jira.

Helpdesk support officer / Network Engineer - Tester @ STANLEY STELLA
01 January 2023 - 01 December 2024

Support for users in office and external, managing helpdesk tickets, LAN, VPN, WIFI network management, Asterisk telephone system management, implementation of computer user management in Intune, awareness and training in tools, safety campaigns.

Senior System Engineer, Technical Expert - Team Leader @ psa
01 July 2017 - 01 January 2023

Providing user support, managing LAN VLAN networks, hardware inventories, telephony system management on a Cisco platform, expert 2nd-level support.

Independent @ myself
01 October 2010 - 01 June 2017

Company server installations, VOIP server installation, IT troubleshooting, collaboration with other companies, customer canvassing, and inventory management.

Team Leader responsible for technical development in the agency @ PARITEL OPERATOR
01 June 2004 - 01 July 2010

Managing teams of telephone technicians, training staff, ensuring commercial objectives are met.

Installation Technician @ PROTECTYS
01 February 2001 - 01 April 2004

Installation of alarm systems, video surveillance, and fire detection for professionals and individuals.

Education experience
Since 1990
General Studies @ Jacques Marquette High School
01 January 1990 - 31 December 1990

Baccalaureate D level not obtained.

Connect with Raphaël BETOU

Welcome back

Welcome on board!

  • Sign in
  • Become a member
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Oops, I

forgot my password
Sign up with your email
footer logo

EDITx allows IT people, companies & universities to highlight their IT expertise, to network, share events, participate in challenges and find interesting tech jobs.

Follow us

  • editx-facebook
  • editx-twitter
  • editx-instagram

Share the ❤ with your friends

Footer

  • EDITx
    • About us
    • FAQ
    • Contact
  • Tech Talents
    • Community
    • Tech Challenges
    • IT jobs
  • Employers
    • About Challenges
    • Use cases
    • Products

©2023 EDITX - All rights reserved - Use policy - Privacy policy - Challenge terms