Enoch Nkrumah

IT Support specialist @ ASP NV IT Consulting Company – Pluxee Belgium

Brussels, Belgium

As an IT Support Specialist, I provide frontline technical assistance and resolve a wide range of IT issues to ensure smooth business operations. My role includes troubleshooting hardware and software problems, supporting users with system access and applications, maintaining IT infrastructure, and assisting with network and security management. I focus on delivering responsive, user-friendly support and continuously improving IT service delivery.

Top roles

Helpdesk / Support2 - 5 years

Systems

Active Directory / Windows Server

Hyper-V

Cloud

Amazon Web Services (AWS)

ServiceNow

Back-end

SQL

Network/Telecom

Cisco

Language

Fluent English

English

Fluent

Dutch

Good

Work experience

Since 2021

IT Support specialist @ ASP NV IT Consulting Company – Pluxee Belgium

01 July 2024 -

Provided 1st and 2nd line technical support to 200+ users across multiple departments via phone, email, and remote tools. Diagnosed and resolved issues related to Windows 10/11, Office 365, printers, and mobile devices. Managed user accounts and access using Active Directory and Microsoft Exchange. Troubleshot network connectivity problems and maintained IT asset inventory.

Intern @ PA AI Touch Consulting Inc

01 April 2024 -

Data analysis and interpretation; chatbot development to solve basic support roles; integrating Amazon Lex and AWS Bedrock; automation with AWS Cloud Services.

Tech Volunteer @ ONE.ORG, International NGO Brussels

01 December 2021 - 01 December 2022

Leader of Social Media Campaign team; taught members about social media campaigns, marketing, basic computer troubleshooting; conducted workshops on internet safety and provided IT support experience.

Education experience

Since 2018

ICT Support @ Intec Brussels

01 November 2023 - 30 June 2024

Active directory installation and configurations, making of virtual machines using Hyper-V and Oracle vbox.

Cloud Practitioner @ INTELLIPAAT

01 November 2023 - 30 November 2023

Knowledge on AWS and Azure console, migrating on-premises software and data to cloud.

ICT Support @ udemy

01 December 2021 - 31 December 2021

DNS, DHCP, creation of users on Windows Client, SharePoint, Office 365.

Business Management @ PRESBYTERIAN BOYS

01 September 2018 - 30 June 2021

Focused on subjects including Accounting, Economics, and Mathematics.