Koen Veeckman

CHANGE LEAD – Service Now ITSM @ Ypto, Brussels, Belgium

Brussels, Belgium

Seasoned professional with extensive success in managing organizational and digital transformation within utilities sector. Strong track record of developing leadership alignment approach and employee communication plan to increase awareness and adoption of major organizational change programs and projects. Outstanding expertise of running multi-function change management programs to reduce cost and improve business performance across a number of corporate functions.

Top roles

Project / Program Manager5 - 10 years

Microsoft Dynamics 365

SAP

Back-end

Jenkins

Business Intelligence

Power BI

Cloud

ServiceNow

Systems

Microsoft 365 / Office 365

Language

Native Dutch

Dutch

Native

English

Fluent

French

Fluent

Work experience

Since 2018

CHANGE LEAD – Service Now ITSM @ Ypto, Brussels, Belgium

01 January 2024 - 31 December 2025

Responsible for managing change management processes for Service Now application, focusing on Configuration Management Database, Incident Management, and other IT service management processes.

CHANGE LEAD @ Fluvius, Vlaanderen, Belgium

01 January 2023 - 31 December 2024

Managed change management for the implementation of the Program Track Asset register, conducting stakeholder workshops and developing change strategies.

CHANGE LEAD Program Digi-M @ De Lijn, Vlaanderen, Belgium

01 January 2022 - 31 December 2023

Led change management for S4/HANA EAM focusing on preventive maintenance and asset management strategy.

ORGANIZATIONAL CHANGE LEAD Program SmartGrid @ Ores, Wallonie, Belgium

01 January 2021 - 31 December 2022

Integrated change management approach focusing on strategy and operationalize for Smart Grid program.

ORGANIZATIONAL CHANGE LEAD Program SMARTRIAS @ Sibelga, Brussels, Belgium

01 January 2020 - 31 December 2021

Conducted organizational analysis and managed change management for utilities market transformation project.

ORGANIZATIONAL CHANGE Lead @ AkzoNobel, Amsterdam, The Netherlands

01 January 2018 - 31 December 2019

Led change management for global Microsoft 365 ERP implementation.

Education experience

Since 2001

Scrum Master @ N/A

01 January 2024 - 31 December 2024

Certified Scrum Master.

Agile Project Management @ N/A

01 January 2018 - 31 December 2018

Change Management in an Agile project management environment.

Change management @ N/A

01 January 2010 - 31 December 2010

Certification in Prosci® Change Management - ADKAR.

Project Management @ CSC

01 January 2006 - 31 December 2006

Project management according to the Prince2 principles.

Operations Management @ Geest ltd, UK

01 January 2003 - 31 December 2003

Developed skills in operations management.

Business Process Mapping @ Geest ltd, UK

01 January 2001 - 31 December 2001

Techniques & tools in business process mapping.