Emile Gawenda

Customer Support Manager @ Viasat Belgium

Brussels, Belgium

I’m an Operational Manager with 8 years of experience in the telematics sector, including 3 years in team management. Currently Head of the Support Department, with expertise in analysis, problem-solving, and driving continuous improvement initiatives to enhance operational processes and outcomes. Solution-oriented and focused on maximizing efficiency and productivity. Seeking new challenges in an innovative and dynamic environment.

Tech stack

Miscellaneous

APIs

Database

Back-end

Systems

Linux

Cloud

Amazon Web Services (AWS)

Sales

Customer Service

Language

Native French

French

Native

English

Good

Dutch

Average

Work experience

Since 2016

Customer Support Manager @ Viasat Belgium

01 January 2023 -

Operations management and coordination between departments: Administration, Sales, Production, and Support.

Team Leader @ Viasat Belgium

01 January 2022 - 31 December 2022

Team leadership and coaching, customer relationship optimization, and managing team to ensure SLA compliance.

Support Engineer @ Viasat Belgium

01 March 2016 - 31 December 2021

Providing Level 1, 2, and 3 technical support and key role in the development of internal systems.

Education experience

Since 2008

Project Management @ Haute Ecole Libre de Bruxelles

01 September 2013 - 30 June 2015

Master's degree focusing on project management methodologies.

Electronics @ Haute Ecole Libre de Bruxelles

01 September 2008 - 30 June 2012

Bachelor's degree covering fundamentals of electronics and applications.