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JM

Jamal-Eddine M’aabdi

Business Navigation Manager @ IKEA
Brussels, Belgium

A creative and enthusiastic professional with a practical approach. My positive attitude motivates colleagues and strengthens the values of any company I am part of. I am eager to learn and driven to take on challenges, which enables me to continuously grow and contribute to the success of my team.

Top roles

Service Delivery Manager< 2 years

Business Intelligence

Microsoft BI
Power BI

CMS

Wordpress

Miscellaneous

Excel

Back-end

PowerShell

Systems

Microsoft 365 / Office 365
Language
Native French
French
Native
Dutch
Native
English
Good
Arabic
Good
Work experience
Since 2016
Business Navigation Manager @ IKEA
01 January 2024 -

Responsible for overseeing business processes and stakeholders to enhance operational effectiveness.

Aftersales manager @ IKEA
01 July 2022 - 31 December 2023

Managed aftersales processes to improve customer satisfaction and service efficiency.

Aftersales Coordinator @ IKEA
01 June 2021 - 30 June 2022

Coordinated aftersales activities to support customer service initiatives.

Aftersales Employee @ IKEA
01 February 2021 - 31 May 2021

Assisted in aftersales tasks and customer interactions.

Weekend Worker @ IKEA
01 May 2017 - 31 January 2021

Part-time role supporting sales and customer service efforts.

Logistics Order Picker @ IKEA
01 January 2020 - 31 December 2020

Engaged in logistics operations during the COVID-19 pandemic.

Administrative Assistant @ Samana, Machelen
01 February 2017 - 30 April 2017

Handled administrative tasks including mail processing and communication.

sales @ Makro, Machelen
01 August 2016 - 31 August 2016

Performed shelf restocking as a student.

Education experience
Since 2009
Science-Mathematics @ Koninklijk Atheneum Emanuel Hiel
01 September 2009 - 30 June 2015

ASO Diploma in Science-Mathematics.

Connect with Jamal-Eddine M’aabdi

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