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Comprehensive management of Apple devices (via MDM), including configuration, updates, and support; Administration of Microsoft 365 (Azure AD, Teams, SharePoint, Exchange); First and second-line IT support for internal colleagues and mobile technicians; Hardware installation (laptops, peripherals, printers, networks); Assistance with server issues (Windows Server environment); Management of access systems (badges, charging cards); Technical management of fire and intrusion alarm systems; Ticket management and documentation according to ITIL.
Management of outstanding invoices, follow-up on customer payments; Accounting processing of invoices and financial data; Transitioned to AGO due to internal restructuring.
Store management, staff scheduling, recruitment, and onboarding; HR support for 8 stores.
