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Yana Orlova

Customer Journey Expert @ ING Belgium
Brussels, Belgium

Customer Journey Expert transitioning to UX/UI Design

Top roles

Business Analyst< 2 years

Miscellaneous

Design Thinking
Organizational Skills
Communication and Relationship-Building Skills
Critical thinking
UX/Usability
Marketing skills
Framer

Sales

Customer Service
Communication skills

Design / UI-UX

Figma
Adobe illustrator

Agile

Agile/Scrum

Front-end

CSS

Back-end

iOS
Language
Native Russian
Russian
Native
English
Fluent
French
Fluent
Dutch
Average
Work experience
Since 2023
Customer Journey Expert @ ING Belgium
03 July 2023 - 29 November 2024
Education experience
Since 2006
UX Design & Research @ ULB/UCL/UNamur/ERM/HELB/HE2B
20 January 2025 - Present
UI design @ Bruxelles Formation
20 January 2025 - Present
Marketing (Brand Management) @ Saint-Petersburg State University of Engineering and Economics
01 September 2006 - 30 June 2011
Connect with Yana Orlova

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