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CV

Cedric Van Impe

Manager Customer Service & Sales @ Modalizy
Brussels, Belgium

Driven by curiosity and determination, I transitioned from customer service in 2013 to roles in sales and marketing, delivering impactful results. My time at Microsoft ignited my passion for IT, particularly Cloud computing and advertising, inspiring me to pursue studies in IT Coding and Network Management in 2024. With experience spanning sales, marketing, and IT, I bring a versatile skill set and a proven ability to adapt, innovate, and drive growth.

Tech stack

Cloud

Azure

ETL Datawarehouse

DataStage

CRM

Salesforce

Miscellaneous

Google Cloud
Language
Native Dutch
Dutch
Native
English
Fluent
French
Good
Work experience
Since 2016
Manager Customer Service & Sales @ Modalizy
01 October 2024 -

Designed and delivered a comprehensive sales training program in November, increasing the offer closing rate from 36% to 48% by December. Successfully implemented outbound retention and conversion strategies, contributing to higher customer retention and revenue growth.

Agency Partnership Manager Benelux @ TikTok
01 June 2023 - 31 July 2024

Spearheaded a 230% increase in growth of the Benelux market compared to the previous semester, by developing and implementing targeted marketing campaigns and strategic partnerships.

Market Growth Manager @ Revolut
01 October 2022 - 31 March 2023

Drove new business with an implementation rate increase of 430% QoQ, showcasing strong marketing and sales synergy, and significantly boosting the company's market presence in the BENELUX Region.

Digital Cloud Acquisition @ Microsoft
01 April 2021 - 30 September 2022

Served as team manager responsible for sales excellence and onboarding, enhancing team productivity and achieving a 95% success rate in onboarding new clients.

Account Coordination Team @ Microsoft
01 September 2019 - 30 September 2022

Increased campaign effectiveness through data-driven insights and strategic adjustments, resulting in a noticeable improvement in click-through rates (CTR).

Bid Manager @ Kaiser+Kraft
01 October 2018 - 31 August 2019

Increased customer retention rate to 78% by developing and implementing effective bid strategies tailored to client needs.

Office Manager @ Olympia
01 September 2016 - 30 September 2017

Contributed to the transition from physical archives to e-archives, significantly improving document accessibility and reducing retrieval time by 50%.

Education experience
Since 2024
IT management @ IT Coding and Network Management Program
01 January 2024 - 31 December 2024

Studies focused on cloud computing and network management.

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