Aileen Cybelle Cruz-Timmers

Network Technical Support @ Staffing Expert/Younity

Limburg, Belgium

In this fast-paced IT industry, it is essential to acquire the right tools and character to be successful. I’m a motivated, goal-oriented professional with experience in customer service and technical support for over 15 years. I possess the abilities to interact favorably with strong leadership capabilities. I am also a skilled communicator committed to meeting and exceeding company objectives. I work hard to achieve my company’s desired goals by being resourceful, detailed, and am able to complete complex projects with tight deadlines.

Top roles

Technical Writer> 10 years

Network/Telecom

Network

VPN

Miscellaneous

Project Management

Technical Support

Mgmt Frameworks

Management Frameworks

Sales

Customer Service

Language

Fluent English

English

Fluent

Dutch

Average

Work experience

Since 2011

Network Technical Support @ Staffing Expert/Younity

01 January 2023 -

Managing wireless networks in residential buildings (NYC, N). L1 & L2 support: Controllers, firewalls, switches. Troubleshooting with Zabbix, Grafana, Unifi, Omada, Ruckus Controller.

Executive Technical Support @ Lenovo, Malaysia

01 January 2022 - 01 January 2023

L1 & L2 technical support Lenovo devices (desktop, laptop, tablets). Manage complaints and feedback to customers.

Technical support @ Concentrix, The Philippines

01 January 2019 - 01 January 2022

Technical Support on VOIP, internet, cable and other peripherals. Applications ACSR, CRM, Gateway and Spectrum.

IT APPS UAS Admin @ JTC, Singapore

01 January 2018 - 01 January 2019

Responsible for software/hardware license. Maintenance contracts life cycle. Vendor Management: procurement, quotations, tender specification.

IT Specialist @ International Community School, Singapore

01 January 2015 - 01 January 2018

Maintain Network, server. Install, configure, rebuild, maintain laptops, desktops, printers, classroom equipment, and peripherals. Asset Management.

System Engineer @ Canadian International School, Singapore

01 January 2011 - 01 January 2015

Technical support for iPads, Macbook Pro and Air, iMac and Chromebooks and software packages.

Education experience

Since 2005

Computer Science @ University of Saint La Salle

01 January 2005 - 01 January 2005