Raphaël Robert

Project manager @ GREPAN-N4 (Business Group of the Naninne Business Park)

Brussels, Belgium

Results-driven professional with over 9 years of experience in sales, CRM systems, and IT services. Skilled in managing customer relationships, optimizing customer journeys, and driving strategic growth through data analysis and process improvements. Proficient in project management, training, and leading teams to deliver high-quality services that align with business objectives.

Top roles

Project / Program Manager2 - 5 years

Miscellaneous

Database

Project Management

Cloud

CRM

Enterprise Tools

Documentum

Systems

Microsoft 365 / Office 365

Language

Native French

French

Native

English

Good

Dutch

Average

Work experience

Since 2012

Project manager @ GREPAN-N4 (Business Group of the Naninne Business Park)

01 November 2018 - 31 August 2024

Developed growth strategies and represented the business group at events, focusing on strategic network development.

IT Services Manager @ THELIS S.A./XELIS S.R.L (XEFI Franchise)

01 November 2017 - 31 August 2024

Managed IT projects and customer relationships, optimizing service delivery and project management using tools like Trello, Odoo, and MS Project.

Sales Consultant @ VANDEN BORRE S.A.

01 December 2012 - 31 October 2017

Provided customer service and managed stock inventory, enhancing store performance.

Education experience

Since 2014

Public relations @ Haute Ecole Albert Jacquard

01 January 2014 - 31 December 2017

Completed Bachelor’s degree with a focus on public relations.