Tech stack
Systems
CRM
ERP
Miscellaneous
Sales
The first point of contact for customers by phone and mail. Provided timely solutions to customer issues, reducing resolution time. Provided complete administrative support to the sales teams. Built and maintained strong relationships with key suppliers to ensure timely delivery of high-quality materials. Implemented inventory forecasting tools to avoid overstocking or stockouts, improving operational efficiency.
Provided coaching and mentorship to team members, fostering professional growth and improving performance. Handled escalated customer inquiries and complaints, achieving higher customer satisfaction scores. Developed and maintained staff schedules, ensuring optimal coverage during peak hours and minimizing labor costs. Analyzed performance metrics to identify areas for improvement and implemented strategies to address them.
Customer service and support functions.
