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HelpDesk Agent (First line support) @
01 January 2022 - 31 December 2023
Call taking in English and French, use of ServiceNow as ticketing platform, remote problem solving for typical workplace management issues.
IT Support Engineer @
01 January 2022 - 31 December 2023
Resolved an average of 30+ software-related issues per week, authored comprehensive user documentation, and maintained hardware and software inventory.
Computer Science @
01 April 2020 - 31 August 2024
Evening course covering various aspects of IT including networking and security.
IT Technician @
01 June 2023 - 30 June 2023
Certificate IT Technician with a training in Technician PC & Network.
GDPR @
01 October 2022 - 30 October 2022
Training that covered GDPR principles to protect company data.