Top roles
Front-end
CMS
Design / UI-UX
Miscellaneous
Technical Expert & System Engineer (2019-2026)
SAFRAN Aeroboosters, CRM Group, NSI internal support, John Cockerill, SPW Namur, N-Allo, IFAPME, VOO
• Support for the digital transformation of over 1,000 users
• Implementation and management of Microsoft 365 cloud solutions
• Optimization of IT processes and continuous improvement
• Change management and user support
• Agile methodologies (Jira/OneServiceNow tools)
• Implementation of innovative support solutions (KB, checklists, instant resolution of simple requests, automated orders, AI, etc.)
• Security and access management (MFA, SSO)
• Administrative management and hardware orders
• IT support FR/EN/NL Levels 1 & 2
Migration & Support Specialist (2019-2022)
ETILUX, N-Allo, RESA, Citadelle, SPW
• Support and execution of major infrastructure migration projects
• Transformation of work environments (cloud, mobility)
• Implementation of modern collaborative solutions
• Optimization of support and maintenance processes
International IT Support & Digital Transformation (2018-2024)
SPW, NSI, N-Allo, CRM, John Cockerill
• International support for Office 365 and cloud solutions
• Support for digital transformation
• Training and support for multilingual users.
Support for clients using the Office 365 suite. Call management, remote desktop access, and incoming emails. Customer satisfaction.
Technologies: OneDrive/SharePoint, Teams/Skype, Office, Outlook/Exchange, DNS registration, Commerce (subscriptions and invoices)...
Supporting Sodexo clients via service vouchers. Managing incoming calls and emails. Ensuring customer satisfaction.
Resolving issues related to billing, quotas, access conditions for service vouchers, registrations, client registration, deaths, changes of region, electronic or paper vouchers, etc.
Sales, advice and persuasive sales, telephony, marketing, customer tracking.
Creation & websites update + print works for various companies.
Publication and diffusion of technical documentation via CMS and productsheet creation.
Users ICT support, installation, uninstallation and configuration of computers.
Uninstallation, installation and configuration of computers for the users of the Belgian Financial Department.
Creation of folders and posters for the association. Final images improvements and optimizations for website.
Stocks management service and IT technical support for the internal members.
Helpdesk Apple users support and customer satisfaction.
Introduction, theory and pratic exercices on BPMN.
Introduction, theory and practical application of 3D printing processes (software, laser cutting, 3D printers, cutting tables...)
Training in B2B/B2C sales, persuasive sales, telephony, marketing, customer tracking, e-business.
Configuration, installation, and troubleshooting of workstations for users.
Training in programming (HTML, CSS, JavaScript, PHP) and website conception.
Advertising conception and graphic creations for print and web.