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MG

Mario Gurjao

@ GHX Europe
Antwerp, Belgium

After seven years of managing incidents, troubleshooting systems, supporting teams and customers, and documenting SOPs for various products in the B2B pharmaceutical sector, I am ready to a new challenge. I believe my expertise and passion for products and troubleshooting in the B2B environment is a match for the function. As a Team player, I am seeking a company that values knowledge sharing, collegiality, personal growth, and mutual respect.

Top roles

Developer Fullstack< 2 years
Incident & Problem Manager< 2 years
Network / Telecom Engineer< 2 years
System Engineer / Administrator< 2 years

Miscellaneous

IT Service Management
XML / XSL / XSLT
ITIL

Systems

PostgreSQL

Modeling Languages

ArchiMate

Security

Palo Alto
Language
Native Portuguese
Portuguese
Native
English
Fluent
Dutch
Good
French
Average
Work experience
Since 2013
01 January 2022 - 01 October 2023

Support to all teams regarding all systems connected, First, Second and Third line Support.

01 January 2022 - 31 December 2022

Responsible for troubleshooting and reporting System’s issues.

01 January 2018 - 31 December 2021

Transaction Support Analyst focused in the Internal system and working along with VAN's.

01 October 2016 - 28 February 2018

Engineer @ Network Operations Center Management and troubleshooting of Firewalls.

01 January 2014 - 31 December 2014

Development of logo and website for Coruja.be.

01 January 2013 - 31 December 2013

Management and accountancy of the restaurant and reception.

Education experience
Since 1999
Computer Graphic Design @ REAL&DADOS
01 January 1999 - 01 January 2002

Technical Bachelor in Computer Graphic Design.

Connect with Mario Gurjao

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