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Luc Taeymans

Service Delivery Manager @ Capgemini Belgium
Antwerp, Belgium

Experienced IT Service Delivery Manager with over 30 years of expertise in IT Service Management, delivering tailored solutions, and leading international teams across diverse industries. Adept at aligning IT services with business goals, driving operational excellence, and ensuring customer satisfaction through strategic leadership. Proficient in ITIL frameworks, SLA management, private cloud solutions, and team development. Fluent in English and Dutch, with working proficiency in French.

Top roles

Service Delivery Manager5 - 10 years

Miscellaneous

ITIL
IT Service Management
Critical thinking
Organizational Skills

Mgmt Frameworks

Management Frameworks
Prince 2

Sales

Customer Service
Account Management

Modeling Languages

BPM / BPMN

Agile

Lean

Cloud

ServiceNow

Systems

Microsoft 365 / Office 365

Microsoft Dynamics 365

M365
Language
Native Dutch
Dutch
Native
English
Fluent
French
Good
Work experience
Since 2016
Service Delivery Manager @ Capgemini Belgium
01 May 2016 -
Education experience
Since 1979
PC Technician Certification @ Antwerp Technology Center
01 January 1994 - 31 December 1995

Certification in PC Technician skills.

Electronics Certification @ VDAB
01 January 1993 - 31 December 1994

Certification in Electronics.

IT Knowledge and PC Applications @ LBC
01 January 1992 - 31 December 1993

Studies focused on IT knowledge.

Library Science @ STLBW
01 January 1988 - 31 December 1989

Education in Library Science.

Applied Communication @ PHITC
01 January 1987 - 31 December 1988

Applied communication studies.

Modern Humanities @ St-Edmonduscollege
01 January 1979 - 31 December 1987

High school education.

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