Hamza Entisar Jalil

Diagnosed network problems involving a combination of hardware, software, power and communications issues. Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues. Reduced downtime for clients by providing efficient technical support and timely issue resolution. Supported users in setup and configuration of wireless bridge networks.

Delivered prompt and effective technical support for software applications and resolved user-related issues.

Analyzing and processing incoming email requests; managing and resolving fraud cases; conducting transaction analysis to proactively detect fraud.