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Microsoft Dynamics 365
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Initiate and follow-up communication between suppliers and various IT teams in a complex organization during the analysis and implementation stage of MM€ projects. Setup a Jira platform to report E2E & UAT test results, and to effectively manage bug resolution. Report development progress, risks, issues and budget consumption to project managers.
Translate requests from customer hospitals into user stories, functional requirements and data structure definitions in order to improve logistics and Track & Trace functionalities. Designed a flexible and innovative UI for the Operation Room Planning and Sterilization Room dashboards. Review the developments in SCRUM demo meetings.
Reduced the monthly sales forecast and commission calculation process from 4 days to 4 hours with IT-based automations that compiled ERP and CRM data into turntables and graphs for effective visual communication. Implemented a barcode system and a bespoke logistics mobile app to organize the strategic service inventory (Brexit-related).
Rescued a CRM project by bridging the communication between the sales team and the development team, including writing detailed functional requirements and designing the UI. Gathered business requirements, wrote functional requirements and designed the user interface for a bespoke Quotation Tool within a Microsoft Dynamics CRM platform. Acted as Subject Matter Expert in Microsoft CRM and SharePoint platforms and provided 2nd line support for end users in multiple departments.
