Top roles
Helpdesk / Support> 10 years
Technical Analyst< 2 years
Systems
Hardware

VMware
Active Directory / Windows Server

Microsoft 365 / Office 365
Network/Telecom
Network
Miscellaneous
Troubleshoot
Language
Native French
French
Native
Swahili
Good
English
Average
Dutch
Average
Work experience
Since 1994
Help Desk @ Simac
01 March 2023 - 30 November 2023
Provided IT support as part of the helpdesk team.

IT Support @ TDK Solutions
01 September 2022 - 30 November 2022
Assisted clients with IT-related issues in a corporate environment.
PC Technician @ VITES
01 August 2020 - 30 March 2022
Responsible for hardware maintenance and troubleshooting.
IT Manager @ SuS Services
01 December 2012 - 30 September 2015
Oversaw IT operations and managed technical teams.
IT Support @ CEBBU
01 May 2005 - 30 December 2012
Provided comprehensive IT support for users.
IT Support @ ARCT
01 September 1998 - 30 May 2005
Handled IT support issues and provided technical assistance.
IT Support @ AAC
01 July 1994 - 30 September 1998
Provided IT support services to clients in various sectors.
Education experience
Since 2002
PC and Network Technician @ Technobel
01 January 2017 - 30 January 2017
Certificate of Achievement in PC and Network Technician training.

Computer Science @ Hope Africa University
01 September 2009 - 30 January 2014
Completed Bachelor's degree in Computer Science.
Web Development @ M2I
01 October 2002 - 30 October 2002
Certificate of Completion in Web Development.

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