Profile | Editx

Technical Writer> 10 years

Cisco

TCP/IP

VoIP

Design Thinking

Troubleshoot

Virtualization

Language

Fluent English

English

Fluent

Work experience

Since 2009

Cisco TAC Engineer in VOIP/Telephony domain @ Cisco Systems India Pvt. Ltd.

01 January 2013 -

Acquired skills to troubleshoot, design, consult, optimize, scale, monitor, and migrate VOIP Telephony networks.

Senior Voice Engineer @ Universal E-Business Solutions

01 January 2011 - 31 December 2012

Provided Remote Support for Voice Infrastructure over Globe for CallManager cluster.

Associate Network Engineer @ Aricent Group

01 January 2009 - 31 December 2011

Part of Cisco TAC VOIP team providing support for Enterprise customers in US time zone.

Education experience

Since 2000

Computer Science and Engineering @ College of Engineering, Roorkee

01 June 2005 - 30 June 2009

Bachelor of Technology in Computer Science.

Secondary School @ Maharaja Agarsain Public School, Delhi

01 January 2002 - 31 December 2002

Completed 12th grade.

High School @ Mount St. Mary’s, Delhi Cantt

01 January 2000 - 31 December 2002

Completed 10th grade.

Tapan Dutt