Paolo Longo

Processing medical claims in accordance with the health insurance policy benefits, terms and conditions and regulations. Reviewing invoices, guarantees of payment and other authorizations in order to carry out payments to private clinics, hospital, physicians and other health providers. Update internal systems and data through multiple tools and resources in line with international medical regulatory standards, identifying duplicate payments, non-disclosure and fraudulent claims. Reporting IT issues proactively advising on process improvements and procedural adjustments

Updating customer accounts and internal systems by using data tools and Excel elaboration with a high degree of accuracy. Responding to solicitors, brokers, customers and other teams within the Legal and Securities department. Checking mortgage conditions and title deeds documentary compliance dealing with queries in accordance with policies, procedures, regulatory codes and legislations. Supporting the team in the day to day operations in a continuous learning and professional development environment. Reviewing skills being adaptable and eager to take on new responsibilities. Being flexible and open to feedback achieving satisfactory quality standards across performed tasks

Handling phone, email and chat cases providing timely and accurate operational support to business partners selling on the Amazon platform all while adhering to SLAs. Troubleshoot seller’s issues, provide process improvements, by using internal tools and documentation, departmental resources, policies and procedures. Actively seek solutions through logical reasoning and data interpretation skills and identify trends with continuous training and well-structured workload organization

Front office and back office services execution interacting with customers, private bankers, several banking departments (credit, compliance, foreign transfers) and other national branches. Managing transactions, payments, credit cards and online banking features. Carrying out inter-banking, legal and asset assessments for individual and corporate entities in order to perform banking agreements

Liaising with teams and partners involved on a Salesforce project within the information systems department of a leading Corporate and Investment Banking client. Developing digital integration among several systems thanks to Excel data elaboration. Customizing Salesforce to edit page layouts, views and to integrate fields. Drawing up draft functional analysis to streamline internal processes

Execution of banking operations, providing front office customer services and telephonic assistance. Relationship with other branches, technical and documentary management responsibilities