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Worked as IT Business Analyst in Managed Services domain (Network Deployment & Field Operations) at Ericsson BeLux.
Specialized in end-user interviews, requirements elicitation, business case preparation and solution architecture/design. Designed and coordinated implementation of key business workflow applications on web platform (site visit support platform, deployment quality assurance, Bill-of-Quantities, equipment stock management) that facilitated seamless coordination between Ericsson and its 3rd party service providers.
Implemented data/document exchange platforms using M365 (Sharepoint online, Teams, Power platform), delivering high returns in terms of savings and quality.Worked as SPOC for sharepoint based collaboration platforms.
Played a pivotal role in setting up B2B connectivity (API, Web services, SFTP) between Ericsson & customer network using Sharepoint, Power automate and Azure IaaS platform
Consultant IT analyst for the post-billing & invoicing at Telenet
Performed project coordination with offshore development team and UAT support of CRs and projects
Starting as developer & tester, developed & supported core rating module in settlement of content providers for Value Added Services at Proximus BE.
Did two assignments at Proximus Belgium as Consultant functional analyst, offshore coordinator & onsite customer interface
As development team lead, handled planning & tracking of offshore deliverables for projects and change requests
Worked at Proximus BE as consultant business analyst and SME for bi-lateral Roaming and NRTRDE agreements
