Rôles occupés
Network/Telecom
Sales
Security
Miscellaneous
As IT Administrator at Cegedim, the innovative technology and services company specializing in the management of digital flows in the healthcare and BtoB ecosystem, as well as in the design of business software for healthcare and insurance professionals.
My main missions are: to administer network equipment, monitor and ensure the consistency of the information system and compliance with the standards used, identify and manage the resolution of operating anomalies, take corrective action and pass on to specialists in the field, implement monitoring and administration tools, maintain network equipment in operational condition, including all related security aspects.
Firewall, F5 (BIGIP), LAN, WAN administration. Configuration of Cisco equipment (router, switch). Ticket management, query and incident response. Network supervision project management.
As IT Administrator at Cegedim, the innovative technology and services company specializing in the management of digital flows in the healthcare and BtoB ecosystem, as well as in the design of business software for healthcare and insurance professionals.
My main missions are: to administer network equipment, monitor and ensure the consistency of the information system and compliance with the standards used, identify and manage the resolution of operating anomalies, take corrective action and pass on to specialists in the field, implement monitoring and administration tools, maintain network equipment in operational condition, including all related security aspects.
Firewall, F5 (BIGIP), LAN, WAN administration. Configuration of Cisco equipment (router, switch). Ticket management, query and incident response. Network supervision project management.
As a Customer Technical Support representative, I am involved in the operational phase offixed-line business offer.
My mission is to resolve technical incidents encountered by customers with their Internet and fixed telephony services. In regular contact with customers, I intervene directly on equipment and/or coordinate the activities of various parties involved: Bouygues Telecom network, third-party operators, and service providers.
Main activities:
Managing incident tickets, diagnosing and qualifying incidents, communicating about incidents to the customer (via phone calls, emails, etc.), ensuring the 4-hour Restoration Time Guarantee (GTR), and initiating and managing escalations, on-site interventions, and partner interventions as needed.
Key skills:
Network infrastructures, VOIP/PABX, configuring active Cisco / OneAccess / Patton / Huawei equipment, XDSL technology, fiber optic technology, conflict management, written and oral communication, analytical skills, listening ability, commitment adherence, customer awareness, and goal-oriented approach.
